|
practical data centre management
Our course will help you to optimise the infrastructure in the data centre, reduce the time taken to
complete projects, reduce the operating costs and develop internal control processes. Specific areas
covered include space management, change control, capacity planning, provisioning, risk control, cost reduction, documentation techniques, toolsets and reporting. The course also looks at the overlap with existing management frameworks such as ITIL, ISO20000, ISO 27001, CoBiT and their impact on data centre management.
code
KCO 0504
Part 1 - Managing the Facility
The Part 1 section covers the practical, day to day issues of data centre management and is designed to highlight issues and communicate techniques to delegates of all levels. It covers the typical control
problems facing any organisation and is useful for both data centre and external teams such as
networks, servers etc.
- Introduction & objectives
- Current industry approaches and issues
- Standards development
- How requirements are changing
- Best practice frameworks and data centres
- Developing team and management control processes
- Exercise – Identifying IMAC process and tasks
- Data centre capacity management
- Knowing the capacity limits
- Establishing an operational baseline
- Exercise – Taking control
- Improving data centre records & documentation
- Exercise – Different types of data centre documentation
- Recommended data sets for space, power, connectivity, device management
- Specialist data centre toolsets in common use
- Defining the level of detail and scope
- Implementing operational practices
- Installation and maintenance practices
- Monitoring and administration
- Charging and billing methods
- Exercise – Reducing operational costs
- Risk and Recovery Controls
- Evidence requirements
- Backup and resilience testing
- Exercise – Data centre authority
- Security and Access
- Practical issues covering access control
- Determining the appropriate level of access
the course format is an informal workshop, where discussion about issues is encouraged so that all
increase their level of understanding. Delegates are able to ask questions of both the trainer and other
delegates – increasing the value of the training.
Part 2 - Managing the External Interface
The Part 2 section covers the more strategic issues facing organisations and the management of data
centres. With the data centre seen as a service, influencing and communicating with external teams is
vital. If ignored then there will be misunderstandings and limited investment, increasing the pressure
on management teams. Part 2 is best suited for middle and senior managers who are stake-holders in
data centre operations.
-Introduction & objectives
-Articulating data centre management issues
-Communicating management issues
-Exercise – Identifying stake-holders
-Communicating with stake-holders – techniques
-Exercise – Not being involved in hosting decisions
-Changing the Approach
-Thinking in strategic terms and changing organisational culture
-Exercise – Applying a change model to data centres
-Identifying costs and presenting the business case
-Management maturity models
-Roles / responsibilities matrix
-Understanding and Communicating Risk
-The different types of risk
-Risk affecting data centres
-Exercise – Identifying risk and articulating to others
-Industry frameworks – ITIL service management
-The ITIL framework and the benefits to data centre teams
-ITIL change and configuration management
-Exercise – identifying services affected by changes
-Capacity management – the ITIL view and Data Centre view
-Other Industry frameworks
-BS25999 business continuity
-Elements and sections of a BCM plan
-ISO27001 Information Security
-Elements and sections of a security framework
-CoBiT IT Governance
-The Cobit framework in more detail
-Comparisons and overlaps between frameworks
-Green Issues and Legislation
-US and EU approaches
-EU Code of Conduct for data centres
the course format is an informal workshop, where discussion about issues is encouraged so that all
increase their level of understanding. Delegates are able to ask questions of both the trainer and other
delegates – increasing the value of the training.
|